Information controller

  • Website owner: HUNDRED DOT JOINT STOCK COMPANY (CÔNG TY CỔ PHẦN HUNDRED DOT).
  • Enterprise/tax code: 0318338337; issued on 08/03/2024 by Business Registration Office, Department of Planning and Investment of Ho Chi Minh City.
  • Head office: No. 26/78 Nguyen Binh Khiem, Tan Dinh Ward, Ho Chi Minh City, Vietnam.
  • Contact: xinchao@vinadesignstore.com; 0903295399.
  • Website: vinadesignstore.com.

Information collected

  • Contact details: name, email address, phone number, and social or customer-service contact if the customer uses those channels.
  • Order and delivery details: billing address, shipping address, order items, notes, coupon usage, payment method, and transaction status.
  • Technical information: device, browser, IP address, cookie identifiers, analytics events, and security logs generated when using the website.

Collection and use purposes

  • Create, confirm, process, deliver, change, cancel, refund, and support orders.
  • Process online payments, reconcile payment status, prevent fraud, and maintain transaction records.
  • Respond to customer requests, complaints, warranty questions, and legal or regulatory requirements.
  • Send service messages related to orders and, only where consent is given, send marketing or promotional messages.
  • Improve website performance, product assortment, fraud prevention, and customer experience.

Parties that may access information

  • Authorized employees and service providers supporting order fulfillment, customer service, technology operations, analytics, accounting, and compliance.
  • Payment providers and banks for payment processing, payment confirmation, reconciliation, refunds, and fraud prevention.
  • Delivery partners for shipping, delivery status updates, failed delivery handling, and return collection.
  • Competent state authorities where disclosure is required by law.

Storage period

Order, payment, tax, customer-service, and complaint records are stored for the period necessary to perform the transaction, handle after-sales obligations, comply with accounting, tax, consumer-protection, and e-commerce obligations, and resolve disputes.

Marketing contact information is stored until the customer withdraws consent or the information is no longer needed for the stated purpose.

Customer rights

  • Request access, correction, update, restriction, withdrawal of consent, or deletion of personal information where permitted by law.
  • Send requests to xinchao@vinadesignstore.com or 0903295399. Vina Design Store may need to verify identity before fulfilling a request.

Security

Vina Design Store applies reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Online payment credentials are processed by the selected payment provider; the website does not intentionally store bank card credentials.